What’s Included In Guest Courtesy
- Essentials of Guest Courtesy
- Eight Basic Skills
- Focused Guest Service
- Building Rapport
- Understanding Guest Needs
- Positive Attitude
About The Course
In this comprehensive 8-hour course, participants embark on a detailed exploration of the art of guest courtesy, recognizing that genuine courtesy surpasses mere politeness—it is a sincere expression of respect and warmth towards guests. The training is meticulously designed to cultivate essential skills and attitudes, transforming participants into true hospitality professionals.
The course delves into the fundamental aspects of guest courtesy, providing participants with mastery over eight basic skills applicable to diverse situations. Specific steps are outlined to maintain a dedicated focus on guests, ensuring efficient service delivery while enhancing the self-esteem of both staff and guests. Participants undergo comprehensive training on building rapport, offering clear explanations and information, and understanding and fulfilling guest needs.
Exploring the intricacies of guest interaction, the course introduces additional models for exceptional service and techniques for attracting and retaining guests. Special attention is given to serving physically challenged guests, addressing the challenges of handling unsatisfied guests, and understanding the significance of attitude. The course illustrates the concept of attitude through the iceberg metaphor, emphasizing the importance of adopting a positive “Can Do Attitude.”
By the conclusion of the course, participants will not only have acquired a deep understanding of guest courtesy but will also possess the practical skills and knowledge needed to apply these principles in various scenarios. This training serves as a comprehensive guide for individuals aspiring to excel in the hospitality industry, providing them with the tools to create exceptional guest experiences and contribute to the overall success of the hotel or establishment.