What’s Included In Selling Techniques
- Service Selling Fundamentals
- Benefits of Selling Techniques
- Effective Communication
- Order Takers vs Order Makers
- Upselling Proficiency
- Service Philosophy and Customer Interaction
About The Course
In this comprehensive Selling Techniques course, participants are invited to embark on a transformative journey to master the art of service selling. The course is designed to equip individuals with a versatile set of strategies, ensuring they not only excel in their daily work but also drive maximum profits while delivering unparalleled guest satisfaction.
At its core, the course delves into the fundamentals of service selling, covering a spectrum of techniques from suggestive selling methods to the intricacies of painting vivid product images. Participants will explore the nuanced difference between merely taking an order and truly selling a product, understanding that effective selling involves not just transactional interactions but the creation of compelling narratives around the offerings.
The curriculum unfolds the threefold benefits of employing selling techniques, emphasizing the power of selecting the right words to make products more enticing to customers. Participants will gain insights into the psychology of customer decision-making and the art of positioning products to meet their needs persuasively.
A significant focus of the course is on distinguishing between order takers and order makers. By addressing common mistakes made by order takers, participants will learn to elevate their role from passive transaction processors to active contributors to the sales process. The course doesn’t stop at the basics; it provides a deep understanding of upselling procedures, outlining essential considerations and presenting twelve techniques for effective upselling.
Furthermore, the course underscores the significance of a service philosophy, emphasizing key aspects of customer interaction and consolidating these principles through an eight-step theoretical framework. Participants will learn not just how to sell products but how to create lasting and positive customer experiences.
In conclusion, this selling technique course is a holistic journey that goes beyond transactional processes. It equips participants with the knowledge and skills needed to excel in the art of service selling, fostering a proactive and customer-centric approach that leads to both increased profitability and enhanced guest satisfaction.